Hoki138 takes your privacy seriously. This page transparently explains how we collect, use, store and protect your personal data as a platform member.
Updated: January 2026All data transmitted between your device and hoki138 servers is protected with bank-grade encryption – the same standard used by major financial institutions.
Your personal information is never sold, rented, or shared with third parties for marketing purposes. Your data belongs entirely to you.
You have the right to access, correct, or request deletion of your personal data at any time by contacting the hoki138 support team.
Data is stored on servers protected by strict access controls, regularly backed up, and monitored around the clock by our IT security team.
Usage data collected for platform improvement purposes is anonymised before analysis – no individual profiles are built from your behavioural data.
The hoki138 privacy policy is framed in accordance with internationally recognised data protection standards, ensuring your rights as a user are fully protected.
This Privacy Policy ("Policy") describes how hoki138 ("Platform", "we") collects, uses, processes, stores, and protects your personal information ("Personal Data") when you register an account, access the platform, or use any of our services.
By using the hoki138 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions which together form the entire agreement between you and the platform.
Hoki138 acts as the data controller for the Personal Data you provide to us. This means we are responsible for ensuring your data is processed lawfully, fairly and transparently in accordance with applicable data protection standards.
This Privacy Policy applies to all hoki138 platform users, including website visitors, registered members, and active players in Malaysia and other regions where hoki138 operates.
Hoki138 collects various types of data depending on how you interact with the platform. Below is a summary of the data we collect:
| Data Category | Example | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, IC / passport number | Registration & KYC |
| Contact | Email, mobile number | Account registration |
| Finance | Bank account details (name, account number) | Deposit/withdrawal process |
| Technical | IP address, device type, operating system, browser | Automated system logs |
| Usage | Pages visited, games played, session duration | Cookies & analytics |
| Transactions | Deposit, withdrawal and wagering history | Platform activity |
hoki138 does not collect credit/debit card information directly. All payments are processed through licensed, PCI-DSS compliant third-party payment service providers.
Hoki138 only collects personal data for purposes that are clear, lawful and necessary. We do not process data beyond what is required for the stated purposes:
For marketing communications, we request your consent separately. You may withdraw marketing consent at any time through your account settings.
Hoki138 does not sell or rent your personal data to any party. However, under certain circumstances, we may share your data with selected third parties:
All third parties with whom we share data are bound by data protection agreements that prohibit them from using your information for any purpose other than those specified.
Hoki138 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, modification or disclosure:
While we take comprehensive security measures, no data transmission over the internet can be guaranteed 100% secure. You are also responsible for maintaining the confidentiality of your account password and not sharing your login details with anyone.
Hoki138 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.
Types of cookies we use:
You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect platform functionality. For mobile app users, cookie settings are managed through your device settings.
As a data subject, you have the following rights regarding your Personal Data held by hoki138:
Request a copy of the Personal Data we hold about you
Request correction of inaccurate or incomplete data
Request the deletion of your Personal Data ("right to be forgotten")
Object to the processing of your data for direct marketing purposes
Request that we restrict the processing of your data in certain situations
Receive your data in a structured, machine-readable format
To exercise any of the above rights, please contact our support team via live chat on the platform or email us at [email protected]. We will process your request within 30 business days. Please note that certain rights are subject to specific exceptions, particularly those relating to legal record retention requirements.
Hoki138 retains your Personal Data for as long as your account is active or as long as necessary to provide our services. Following account closure:
Certain data may need to be retained beyond the periods above if there is an active investigation, legal claim or regulatory directive requiring its preservation.
The hoki138 platform is strictly for individuals aged 21 years and above only. We do not knowingly collect Personal Data from individuals under the age of 21.
If we determine that Personal Data has been collected from someone below the minimum age requirement, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians who believe their underage child has registered an account on hoki138 are requested to contact us immediately via email [email protected] so that immediate action can be taken.
Hoki138 reserves the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via:
The "Updated" date at the top of this page indicates when the latest Privacy Policy takes effect. By continuing to use the platform after amendments are published, you are deemed to have accepted the updated policy.
If you have any questions, concerns or complaints regarding how hoki138 handles your Personal Data, please contact us through the following channels:
Live Chat
Available 24/7 within the hoki138 platform for immediate response
Privacy Email
[email protected] (response within 3–5 business days)
When contacting us regarding personal data rights, please clearly state your full name, account username, and a description of your request. This helps us process your request faster and more accurately.
Join over 500,000 members who have trusted hoki138 with their privacy and data security. A transparent, secure, and responsible platform.